At Modeza Official, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds & Exchanges

You may request a refund or exchange within 3–5 days of receiving your order, subject to the following conditions:

  • Item must be unused, unworn, and in the same condition as received.

  • Item must be in its original packaging with all tags attached.

  • Proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for refund or exchange:

  • Items purchased on sale or promotion.

  • Personal care items (e.g., undergarments, skincare).

  • Customized or personalized items.

3. Process for Refunds & Exchanges

To initiate a return or exchange, please contact us within 3–5 days of receiving your item at:
📧 samiurrahman1498@gmail.com

Include the following details:

  • Order number

  • Reason for return or exchange

  • Photos of the product (if damaged or incorrect)

Once approved, we will provide return instructions. Please do not send the item back without approval.

4. Shipping Costs

  • Customers are responsible for the cost of return shipping unless the item is damaged or incorrect due to our error.

  • Original shipping fees are non-refundable.

5. Refund Timeline

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–10 business days.

6. Exchanges

Exchanges are only available for the same item in a different size or color, subject to stock availability.

Need Help?
If you have any questions about our refund or exchange policy, contact us at:
📧 samiurrahman1498@gmail.com